Terms for Custom Product Providing

  1. Terms and Conditions

Tailor Wings Co. ltd is the owner and operator of www.TailorWing.com (which includes all domains and subdomains connected to TailorWing.com). These conditions are available in Vietnam, Singapore, Thailand, Japan, Korea, US, UK, Canada, Australia, Spanish, French, German, Italian and Russian. These conditions apply to all users of the Website, regardless of how you access the Website and will cover all technologies, devices and products Tailor Wing is available on the Website. You should carefully read these terms before using the website and before placing an order or register with Tailor Wing. By accessing the website, navigate and/or use it, you agree to be fully bound to these terms, whether or not you open an account through the Website, register on the Website or log in with your account. If you are not willing to accept these terms, do not use the Website, do not access it, nor place any order through it. We reserve the right to change our privacy policy, thus, each time you use this Website you will be under the current regulation of the Privacy Policy; at all times you should review this to ensure you agree to it.

  1. Data of the proprietor of the Website www.TailorWing.com
  2. Contact

For any concerns or incidents related to the use of the Website, you may contact Tailor Wing at: info.tailorwings@gmail.com or cham@tailorwing.com

We do not offer a call service.

  1. Services provided

Tailor Wing offers custom clothing for both men and women. On the Website, you will find detailed product descriptions and 3D visualizations of the products that can be acquired. While we try to accurately display the colors of our products on the Website, the actual colors you see depend on your monitor and settings of your screen, and we thus cannot guarantee that the colors displayed by your monitor will be exactly the same color of the product at the time of delivery and/or receiving:

  • The variations in manufacturing processes, the settings of your monitor and your computer hardware can affect fabrics and product designs, which means that the delivered products may be slightly different in appearance to those shown and described on the Website;
  • All products / fabrics of Tailor Wing are subject to availability, which means that we cannot always deliver the order. We will inform you as soon as possible, if the product you have requested is not available and, if you agree so, we may offer an alternative product of equivalent or higher quality, or of equal value;
  • Please keep in mind that your order will only be processed if you have placed the order correctly and we received authorization from your payment card.
  1. Prices

If you are buying from Vietnam and, therefore, our products will be delivered in the country, taxes are included.

For all other countries taxes are not included. Outside the Vietnam all fees charged by Tailor Wing are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.
If the package is held in customs and duties are charged, even if we are not obliged to do so, we will reimburse the import duties (up to 25% of the order's value). In order to request the refund for the customs taxes, the invoice should be sent within 30 days after delivery.

  1. Shipping

Tailor Wing manufactures and delivers in just 1-2 weeks. Depending on the period of the year, though like on heavy promotional periods, delivery times may take longer. You will always find the estimated delivery time at your cart. Some products may have different delivery times, so the best way to know the specific delivery time on each moment is to design or choose a product and add it to the cart.
The provided delivery date is an estimated date and not an ensured one. Due to external factors, the delivery date could be different from the confirmed date. Tailor Wing guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in the shipping information, legal procedures, public holidays, etc.). 

  1. After-sales policy

Order not received/ package damaged

In order for us to be able to offer solutions within our after sales policy for any problem related to the shipment (damaged package, lost, missing product) you have to notify us through the order details by support ticket (in your customer area) within 7 calendar days after the reception of the order.

Alterations, remakes and refunds

The following conditions apply for the refund for adjustments:

  • You must complain about your order within 30 days after delivery
  • Costs will only be reimbursed if you provide a real invoice within 30 days after delivery
  • The refunds for adjustments are limited to 25% of the product price.
  • The refund for the adjustments will be as store credit if the invoice has been sent between 30 and 90 days after delivery.
  • The refund for the adjustments will be as store credit if the order is a free remake

The following conditions apply for the remakes:

  • The new product will be the same as the original one
  • The original garments should be returned to our quality control center. Customers are responsible for return shipping charges.
  • Style and fabric changes have an additional cost of 20% + difference in the fabric price
  • Fabric/material changes are for free if the fabric/material is out of stock
  • Tailor Wing reserves the right to deny remakes in circumstances where our professionals consider that tailoring arrangements/adjustments are the most suitable option, the products are not in perfect condition or the customer does not cooperate with the information requested for the new remake.

Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not offer refunds. This is standard practice for custom-tailored products as there is no resale value.
Anyway, we will be glad to offer you a free remake whether garments can’t be adjusted locally according to our policy.

  1. Changes / Cancellation

Tailor Wing only allows changes* or cancellation of an order if it is requested within 24 hours since payment. After this time, Tailor Wing does not offer the possibility to cancel an order as production has started and non-recoverable costs have been incurred (fabrics, tailor's time, etc.).
*No changes of any kind are allowed on the order if you have chosen express delivery, as production starts as soon as possible.

  1. Modifications and accuracy of the content

Tailor Wing reserves the right to make unannounced changes in its Website when considered as appropriate, change, delete or add content and services provided through the same, as well as the way in which they are presented or located on the Website for its improvement and renewal.

  1. Exclusion Rights

Tailor Wing reserves the right to refuse or withdraw access to the Website and/or services offered without notice on its own or a third party, to users, who violate these Terms and Conditions.

  1. Obligations of Users

As a general comment, Users must operate at all times in conformity with the law, with the norms of polite behaviour and the requirements of good faith, employing all due diligence and abstaining from using the Website in any way that may impede, damage or adversely affect the normal operation of the Website, or the goods or rights of Tailor Wing, of its suppliers, of other Users or in general of any third party. Specifically, and without this implying any limitation of any kind of provisions of the previous section, Users shall, during their use of the Website, accept the following obligations:

  • To provide truthful information in terms of the data requested in the registration form or the order form, and to keep the said data updated.
  • Not to introduce, store or propagate on or from the Website any information or material that is defamatory, insulting, obscene, threatening or xenophobic, or is of a type likely to incite to violence or to discrimination for reasons of race, sex, ideology or religion, or that in any way offends against morality, public order, fundamental rights or public liberties, or against the honor, privacy or image of third parties, or in general against regulations currently in force.
  • Not to introduce, store or propagate through the Website any program, data, virus, or code, or any other electronic or physical equipment that is likely to cause damage to the Website, to any of its services, or to any of the equipment, systems or networks of Tailor Wing, of any other User, of Tailor Wing suppliers, or in general of any third party.
  • Not engage in advertising activities or any form of commercial exploitation of the Website, and not to use the contents and information contained on the Website to transmit advertising, or to send messages with any other commercial purpose in mind, or to collect or store the personal data of third parties.
  • No to use false identities, or to supplant the identity of others when using the Website or any of its services, including the use if required of passwords or access codes belonging to third parties, or in any other way.
  • Not to destroy, alter, use for the User’s own purposes, render unusable or damage the data, information, programs or electronic documents belonging to Tailor Wing, to our suppliers or to third parties.
  • Not to introduce, store or propagate through the Website any content that infringes upon third parties’ intellectual or industrial property rights or commercial secrets, or in general any content for which they cannot, in conformity with the Law, demonstrate their right to place it at the disposal of third parties.
  1. Protection of personal data

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness. Your personal data will be stored and processed by Tailor Wing in the manner stated in our privacy policy.

  1. Links to other websites

The website of Tailor Wing contains links to other websites that you can visit. We have no control over the content of these websites, nor do we prove them. If you access a website, whose link has been provided on this website, you accept that Tailor Wing is not responsible for the content of the website, including any advertising or products offered on the website. Tailor Wing can also not be held liable for a criminal offense, damage or loss that occurred through visiting any of these websites.

  1. Social Networking

These conditions also apply to any posting, on one of them, with Tailor Wing affiliated websites, such as Facebook, Twitter, YouTube or other social networks. All comments, images, videos and other material on third-party social networks do not necessarily reflect the opinion or ideas of Tailor Wing or its employees. Therefore Tailor Wing is not responsible for such content. In any case, the entire material posted on third-party social networks must comply with these conditions and, if applicable, also with those of these social networks.

  1. Cookies

Our website stores information and the IP addresses of computers and uses Cookies. Cookies are small text files that contain the information and which are stored on the hard drive of the computer when the user visits this website. Cookies help us to improve the website and make navigation easier and personalized for you. Specifically, they allow us to:

  • To estimate usage numbers and patterns
  • To store information about your preferences and adjust the website accordingly
  • To simplify your search
  • To recognize you when you return to our website.

The user can prevent the use of cookies by setting the browser to not accept Cookies. However, if you do not accept cookies, you will not have access to features of our website and, it may lead to errors in some service functions.